Creating an organization is free. Inviting people is free. Confirming work your team did for you is free, on every plan. What a paid plan buys is the internal reporting views, never the ability to record or confirm work.
What an organization is for
Three things.
It gives you a roster: the people who work for you, in one list.
It gives you a way to confirm work you saw happen. When a care agency confirms that a carer worked a shift, that is a real third party confirming it, because the agency is not the carer. That is worth something to the person on your roster in a way that their own word is not.
It gives your business a record of its own, built from work your business delivered that another business confirmed. That record is never built from your staff's scores. What your company's record is built from covers it.
The four roles
Owner. Everything, including closing the organization and changing whether colleagues can see each other's scores.
Admin. Everything an owner can do except those two. Reads the roster, confirms work, reports an adverse shift, sends records to people with no Credda account, and reads the reporting columns on a plan that carries them.
Supervisor. Reads the roster, confirms work, and reports a late arrival, an early finish or a missed shift. Never gets the reporting columns and never sends records to people outside the organization. What a shift supervisor can and cannot do sets out why.
Member. On your roster and nothing more. Gets their own Work Score and their own record, and not the console.
Adverse shift outcomes need the Business plan whichever role records them. Current prices are on the pricing page.
Inviting people
You invite by email address. An invitation that nobody has accepted is not a seat and costs nothing. Once somebody accepts, they are on the roster, and every person on the roster is a billable seat whatever their role. Who counts as a billable seat has the detail, including what happens when a shift worker claims a record and joins.
You cannot invite somebody into a role and then use that role to confirm your own work. Confirming your own record is blocked outright, and the check normalizes email addresses first, so a second address at the same inbox does not get around it.
Before your confirmations count as evidence
This is the part most owners are surprised by.
When you confirm that somebody on your roster did a piece of work, one of three things happens. If you are confirming your own work, nothing is written at all. If your organization has not been corroborated as a real employer, the outcome goes on that person's record and timeline, but it does not count as verified evidence. If your organization has been corroborated, it counts.
Paying is one of the routes and it is deliberately not required. A real two-person dental practice is cleared by a person, not by paying. Why a shift you recorded may not count as verified lists every route and explains which one looks like a way out and is not.
While you are not corroborated, keep recording. Nothing is lost. The outcomes sit on your people's records and start counting as evidence once the organization is cleared.
What you cannot do as an owner
You cannot move anybody's score, up or down. Nobody can. The score is worked out from the record by a fixed calculation, with no person and no AI in the loop.
You cannot make your organization "verified" from inside the product. There is no application and no badge to earn. Only Credda staff set that, and it is audited.
You cannot confirm your own organization's work by naming yourself as your own customer. It gets recorded and it never counts.
Closing an organization
Closing removes the memberships and cancels any invitations that have not been accepted. It does not touch the commitment history, because those records belong to the people on both sides of them, not only to you. The web address stays reserved and is never handed to anybody else.