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Everything we have written, from one-line answers to full guides: how the score works, what to do when something looks wrong, what to do if someone asked you to confirm work, and how to share your record. Still stuck? Open a ticket.
Getting started
Your score
Why your Credda score starts low, and what it means
A new account sits in the Provisional band because there is nothing to measure yet, which is not the same as a bad record.
Guide · 6 min read
What each score band means, and what it does not
The six Credda bands in plain English, including why Provisional and At Risk sit next to each other and mean opposite things.
Guide · 5 min read
Why your degree and your employer do not change your score
Education, certificates, job titles, employer names, length of service and what you pay are all outside the calculation. Here is what is inside it.
Guide · 5 min read
Getting work onto your record
What verified means on your record, and what it does not
Verified means a named third party confirmed a specific fact and the checks accepted it. What that covers, and why a confirmation can be recorded without counting.
Guide · 6 min read
How to prove a job or a role you actually held
How to get a past role, project or certification confirmed by somebody who was there, who to ask for each kind of record, and what a confirmed role is worth.
Guide · 6 min read
How to record finished work so a client can confirm it
How a practice or a self-employed tradesperson records a job so the client can confirm it, what the client is asked, and what Credda will not let you record.
Guide · 6 min read
Why your license number is not marked as verified
Credda does not contact issuing bodies, so a license number on a record is always the number the holder typed. What that means and what one register check can do.
Guide · 6 min read
What happens when a certificate on your record expires
An expired certificate stops reading as current, does not move your score, and is not a mark against you. Where the date comes from and what to do when you renew.
Guide · 5 min read
Correcting your record
Your account
Who can see your Credda record, and how to control it
Your record is not public until you publish it, share links only work for the person you gave one to, and both can be withdrawn immediately.
Guide · 7 min read
What happens when you delete your Credda account
Deletion is immediate and cannot be undone. Exactly what is erased, what stays, and why some evidence involving another party has to remain.
Guide · 6 min read
If someone asked you to confirm something
Someone asked me to confirm their work. What is this?
What the email is, why your address was used, and what you are and are not being asked to do, written for someone who has never heard of Credda.
Guide · 4 min read
Confirm, decline, correct or ignore: what each does
The four answers you can give to a confirmation request, and exactly what each one puts on the other person's record.
Guide · 5 min read
How to tell if a Credda confirmation email is genuine
What a real confirmation request looks like, what it will never ask you for, and what to do when you are not sure.
Guide · 3 min read
What the other person sees when you answer
What your answer shows the person who asked, what a stranger reading their record can see, and what stays private.
Guide · 4 min read
How to stop Credda emailing you
There is no unsubscribe link. Why that is, what actually stops the emails, and the hard limit that applies whether you act or not.
Guide · 3 min read
Someone shared their Credda record: what it can be used for
What a shared Credda record is, what it is not, and the limits that apply if a hiring, credit, housing or insurance decision rides on it.
Guide · 6 min read
Running an organization
Setting up your organization and adding your team
How to create an organization on Credda, what each of the four roles can do, and what has to be true before the work you confirm counts as evidence.
Guide · 5 min read
Who counts as a billable seat, and who does not
Every person who has accepted a place on your organization is one seat, whatever their role, including rostered shift workers who claim a record you sent them.
Guide · 4 min read
The Work Score, and how it differs from a Credda score
The Work Score describes work done inside your organization over a recent window, does not travel with the person, and can never move their Credda score.
Guide · 5 min read
Who can see whose score in your organization
Members see only their own score unless an owner turns colleague visibility on, what owners and admins see, and the things nobody can see at all.
Guide · 6 min read
What your company's record is built from
Your organization's public record is built from work your business delivered that another business confirmed, and it is never an average of your staff's scores.
Guide · 5 min read
Shift work
How to record who turned up for a shift and who did not
The five things you can record about a shift, why an adverse one takes two steps and a written reason, and what the worker sees the moment you record it.
Guide · 6 min read
Why a shift you recorded may not count as verified
A shift you record lands on the worker's record either way. Whether it counts as verified evidence is decided on Credda's servers, and a new organization does not.
Guide · 5 min read
What a shift supervisor can and cannot do
The supervisor seat lets a shift lead confirm the work they saw, including a no-show, and stops short of the analytics columns and of emailing outsiders.
Guide · 4 min read
Recording a shift for someone with no Credda account
You can stage a completed or covered shift for a worker who has not signed up, you cannot stage a late or a no-show, and nothing lands until they claim it.
Guide · 5 min read
No-shows and reliability
What a no-show actually costs your staffing business
Work out what worker no-shows cost your staffing or shift business from your own numbers, and why tracking the rate alone tells you almost nothing.
Guide · 5 min read
What a reliability score can and cannot tell you
What a record of confirmed outcomes can actually support, what it cannot, and the two questions worth asking of any system that puts a number next to a person.
Guide · 5 min read
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Contact support40 articles · Credda never changes a score by hand. See how scoring works.