Find your trade
28 kinds of work, and for each one the outcomes a record is built from, who confirms them, and what never gets recorded against the person who did the work. Pick whichever is closest to yours.
Care and health
Home care and personal care
Built from things like a visit you turned up for and completed.
4 recorded outcomes
Nursing and allied health
Built from things like a shift you covered in full.
4 recorded outcomes
Dental practices
Built from things like a full clinic day you worked as booked.
3 recorded outcomes
Veterinary practice and relief
Built from things like a relief shift you completed for a practice.
4 recorded outcomes
Beauty and wellness
Built from things like an appointment you delivered as booked.
4 recorded outcomes
Trades and home services
Trades and home services
Built from things like a job you finished to the agreed standard.
3 recorded outcomes
Licensed trades
Built from things like a job that passed inspection.
4 recorded outcomes
Auto repair and vehicle service
Built from things like a repair that held and did not come back.
4 recorded outcomes
Driving, delivery and warehouse
Hospitality, retail and events
Hospitality and food service
Built from things like a shift you turned up for and worked.
3 recorded outcomes
Retail and customer service
Built from things like a shift you covered as scheduled.
3 recorded outcomes
Staffing and shift work
Built from things like a booked shift you attended.
3 recorded outcomes
Events, AV and production crew
Built from things like a call you worked from get-in to get-out.
4 recorded outcomes
Cleaning, grounds and security
Teaching and childcare
Professional and office work
Professional and knowledge services
Built from things like a piece of work a client accepted.
2 recorded outcomes
Consulting and advisory
Built from things like an engagement a client signed off.
3 recorded outcomes
Finance and accounting
Built from things like a filing or close delivered on time.
3 recorded outcomes
Legal services
Built from things like a matter delivered by the deadline.
4 recorded outcomes
Real estate
Built from things like a completion that went through as agreed.
4 recorded outcomes
Engineering: civil, mechanical and electrical
Built from things like a deliverable accepted by the client.
4 recorded outcomes
Creative, design and software
What never goes on somebody’s record
Every trade on this page tracks failure numbers, and several of the ones managers watch most closely describe something the worker did not do. Recording those against the person would make the record measure somebody else’s decision. Credda cannot see why a shift was missed, which is exactly why the line is written down instead of assumed.
- A customer, patient, client or student who did not attend. A patient no-show, a delivery where nobody was home, a canceled lesson. That is the other party acting, and recording it against the worker measures something the worker did not do.
- A shift, visit, call or job the business itself canceled, moved, overbooked or sent the worker home from.
- Weather, road closures, site access, supply or parts delays, equipment failure, or a facility holding a worker up. Conditions outside the worker’s control.
- Time off taken with notice under the business’s own policy, including sickness, caring responsibilities and statutory leave.
- An opinion about the worker: attitude, manner, appearance, fit, personality. Credda records whether an agreed outcome happened. It does not record what anyone thought of the person.
- Anything derived from a protected characteristic, or from personal information about the worker. The industries here describe kinds of work, never kinds of people.
How any of this reaches a score
The same way in every trade on this page. A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it still shows on the record as a claim rather than as evidence. No plan and no payment moves a score, on any trade, at any price.
The full model is published, weights included, and how it works walks the loop end to end with a worked example.