Technicians and shops repairing cars, fleets and heavy vehicles, where the industry already measures comebacks.
A record here is built from things like a repair that held and did not come back, confirmed by somebody other than the person who did it.
Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.
The repair was completed and the vehicle released to the customer.
The customer or fleet account paid for the completed repair.
The vehicle passed an independent statutory safety or emissions inspection after the work.
The vehicle came back for the same fault; the original repair did not hold. The industry’s own term is a "comeback".
Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.
3 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.
A client who did not attend, work the business itself pulled or rescheduled, conditions nobody controls, time off taken with notice, and an opinion about the person. None of it belongs on the record of whoever showed up to do the work.
The full list is on the index, and it is the same list for every trade.
A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.
The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.
