Dental practices

Practices tracking whether scheduled care was delivered reliably.

A record here is built from things like a full clinic day you worked as booked, confirmed by somebody other than the person who did it.

What gets recorded

Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.

Appointment completed as scheduled

Kept its word

The clinician saw the patient at the booked time and completed the planned care.

Who confirms it: The practice (front-desk/practice manager) or the patientSupervisor or reviewer
How they confirm: Confirm via the post-visit SMS/email the PMS already sends, or a manager sign-off in the console.
Due: the booked appointment time
Done: when the clinician actually started the appointment

Procedure delivered to plan

Kept its word

A specific procedure (e.g. a crown, a lab case) was delivered on time and to the agreed plan.

Who confirms it: The receiving party (patient, or the practice for a lab case)Customer or client
How they confirm: Confirmed by the counterparty who received the work, via a confirmation link.
Due: the date the procedure or lab case was promised for
Done: the date it was actually delivered and seated/handed over

Unfilled shift / no-show

Fell short

A clinician or assistant did not show for a booked shift, disrupting scheduled care.

Who confirms it: The practice managerSupervisor or reviewer
How they confirm: Recorded by the practice; the worker is notified and can dispute.
Due: the booked shift start
Done: Nothing was delivered, so there is no completion time to compare against.

Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.

Who counts as a witness here

2 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.

Supervisor or reviewer: The responsible party where the work happened, who is not the worker: a shift or site manager, a charge nurse, a dispatcher, a production manager, a reviewer. Distinct from the worker by construction, so a worker can never be their own supervisor here.
Customer or client: The party the work was done for, or who took delivery of it: a homeowner, a patient, a client, a consignee, a family. They know first hand whether it happened.

What is not recorded against the person

A client who did not attend, work the business itself pulled or rescheduled, conditions nobody controls, time off taken with notice, and an opinion about the person. None of it belongs on the record of whoever showed up to do the work.

The full list is on the index, and it is the same list for every trade.

How a confirmed outcome reaches a score

A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.

The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.