What gets recorded
Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.
Care period completed
Kept its wordThe booked care period or shift was delivered as agreed.
- Who confirms it
- The parent/guardian or the center directorCustomer or client
- How they confirm
- Confirmed by the parent or the center director via a confirmation link.
- Due
- the booked care start time
- Done
- the actual arrival time
Care contract term paid
Kept its wordA paid contract term of childcare was completed.
- Who confirms it
- The paying parent/guardian (as recorded by the processor)Payment or marketplace
- How they confirm
- Auto-verified when a third-party processor records the payer as someone other than the worker.
- Due
- the end of the contract term
- Done
- the settlement date the processor recorded
Family reference confirmed
Kept its wordA family confirmed the worker delivered care reliably.
- Who confirms it
- The parent/guardianCustomer or client
- How they confirm
- Requested via a reference link the family responds to.
- Due
- the end of the period being confirmed
- Done
- the date the reference was given
No-show for booked care
Fell shortThe worker did not show for booked care without notice.
- Who confirms it
- The parent/guardian or center directorCustomer or client
- How they confirm
- Recorded by the family/center; the worker is notified and can dispute.
- Due
- the booked care start time
- Done
- Nothing was delivered, so there is no completion time to compare against.
Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.
Who counts as a witness here
2 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.
- Customer or client
- The party the work was done for, or who took delivery of it: a homeowner, a patient, a client, a consignee, a family. They know first hand whether it happened.
- Payment or marketplace
- A processor or marketplace that independently recorded a payer other than the worker. Money moving from a third party is evidence somebody else was involved. It is never, on its own, evidence that the work was good.
What is not recorded against the person
A client who did not attend, work the business itself pulled or rescheduled, conditions nobody controls, time off taken with notice, and an opinion about the person. None of it belongs on the record of whoever showed up to do the work.
The full list is on the index, and it is the same list for every trade.
How a confirmed outcome reaches a score
A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.
The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.
Also under teaching and childcare