What gets recorded
Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.
Route / deliveries completed
Kept its wordThe worker completed the assigned route or deliveries on time.
- Who confirms it
- The dispatching operator or the receiving customersSupervisor or reviewer
- How they confirm
- Confirmed from the dispatch system’s proof-of-delivery, with an operator sign-off.
- Due
- the end of the promised delivery window
- Done
- the timestamp on the last proof of delivery
Delivery dispute
Fell shortA delivery was disputed (missing, damaged, or not delivered).
- Who confirms it
- The receiving customerCustomer or client
- How they confirm
- Raised by the customer; resolution follows the dispute flow.
- Due
- the promised delivery window
- Done
- If nothing was delivered there is no completion time to compare against.
Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.
Who counts as a witness here
2 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.
- Supervisor or reviewer
- The responsible party where the work happened, who is not the worker: a shift or site manager, a charge nurse, a dispatcher, a production manager, a reviewer. Distinct from the worker by construction, so a worker can never be their own supervisor here.
- Customer or client
- The party the work was done for, or who took delivery of it: a homeowner, a patient, a client, a consignee, a family. They know first hand whether it happened.
What is not recorded against the person
A client who did not attend, work the business itself pulled or rescheduled, conditions nobody controls, time off taken with notice, and an opinion about the person. None of it belongs on the record of whoever showed up to do the work.
The full list is on the index, and it is the same list for every trade.
How a confirmed outcome reaches a score
A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.
The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.
Also under driving, delivery and warehouse