What gets recorded
Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.
Load delivered and signed for
Kept its wordThe load was delivered and the consignee signed the proof of delivery / bill of lading.
- Who confirms it
- The consignee who signed for the load at the receiving facilityCustomer or client
- How they confirm
- Confirmed from the signed proof of delivery the receiving facility already produces; a signed BOL is a third-party record of the delivery, not the carrier’s own say-so.
- Due
- the end of the booked delivery appointment window
- Done
- the timestamp on the signed proof of delivery
Freight invoice settled
Kept its wordThe broker or shipper settled the freight invoice for a delivered load.
- Who confirms it
- The paying broker or shipper (as recorded by the processor or load board)Payment or marketplace
- How they confirm
- Auto-verified when a third-party processor or load board records the payer as someone other than the driver.
- Due
- the invoice due date
- Done
- the settlement date the processor recorded
Broker / shipper reference confirmed
Kept its wordA broker or shipper confirmed the carrier ran their loads reliably.
- Who confirms it
- The broker or shipperCustomer or client
- How they confirm
- Requested via a reference link the broker or shipper responds to.
- Due
- the end of the period being confirmed
- Done
- the date the reference was given
Missed pickup / abandoned load
Fell shortA booked load was not picked up or was abandoned in transit, leaving the shipper uncovered.
- Who confirms it
- The broker or shipper who booked the loadCustomer or client
- How they confirm
- Recorded against the load; the driver is notified and can dispute.
- Due
- the booked pickup or delivery appointment
- Done
- Nothing was delivered, so there is no completion time to compare against.
Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.
Who counts as a witness here
2 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.
- Customer or client
- The party the work was done for, or who took delivery of it: a homeowner, a patient, a client, a consignee, a family. They know first hand whether it happened.
- Payment or marketplace
- A processor or marketplace that independently recorded a payer other than the worker. Money moving from a third party is evidence somebody else was involved. It is never, on its own, evidence that the work was good.
What is not recorded against the person
A load the shipper canceled, and a delay from weather, a road closure or a facility holding the truck, is not the driver’s outcome. It goes nowhere near their record, and neither does anything else on the shared list: a customer who did not attend, a job the business itself pulled, conditions nobody controls, notified time off, or an opinion about the person.
The full list is on the index, and it is the same list for every trade.
How a confirmed outcome reaches a score
A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.
The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.
Also under driving, delivery and warehouse
